Refunds & FAQ

LICENSE

Personal Use

When you purchase an item from Quintessential Home, you agree to a non-exclusive limited use license that allows personal use only. You may alter images to meet your needs.

You may not resell or redistribute the product.

Quintessential Home remains the sole, exclusive owner and holder of the copyright for all images and you may not sell, lease, loan, transfer, share or give the images to a third-party to use in any way.

CANCELLATIONS

Products Cancellation Policy

Due to the digital nature of the products, all sales are final and no refunds can be given.

Donations, Tips and Contributions Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it. 

Membership Subscriptions Cancellation Policy

You can cancel your membership at any time via your profile settings page. Please note that cancellations will take effect after your current membership subscription period ends. There is no refund or cancellation for the current membership subscription period. 

Locked Messages Refund Policy

Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at quintessentialhome-shop@support.fourthwall.com. We’ll be happy to troubleshoot the problem and find a resolution for you. 

ACCEPTED PAYMENT METHODS

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.